A unique blog about game design and development, by a 40yo professional game sculptor.

As part of moving, my wife and I need to call various businesses and organizations, to transfer utility services, or talk to the police about the break-in we had just before we left the old house.

We can't.  Well, we have been successful, after navigating voicemail mazes, long hold times, and clueless Indian call centers.  But it's so difficult to do something simple, and it's SO annoying talking to a computer.  "Water, water, everywhere, and not a drop to drink". That's how I feel.  We have all this new tech to make our lives easier and better, and instead it's become a barrier to communication and solutions.

AT&T is currently at the top of the "worst" list.  We couldn't even call the local Cingular store; we had to go there in person to talk to a human.  When I tried to call, the voicemail maze eventually dumped me to a call center in Canada, which couldn't help me reach the store either.

Grrr...